This week the blog is going to deal with valuable first lessons I had and how important they are to growing a business as a leader. During one college summer I worked in a U.S Steel mill in Pittsburgh. I was the second shift supervisor managing guys who had spent at least some portion of their adult life behind bars. I had never been in a position of management before and this was a rough crowd! My area of responsibility was simple enough.
Large dump trucks would bring out the glowing slag (waste) from the blast furnaces where the molten steel was made and dump this slag in to mountainous piles for us to cool with high pressure hoses drawing water directly from the river. The first shift in this process was to sort the waste into reusable pieces.
My shift, the second shift, was to clean the equipment, the conveyor belts and the huge sorting bins for the next day’s usage, as well as to move the water hoses on the piles as necessary.
One evening a glowing loaded dump truck was backing up the pile to dump his load and the truck wasn’t level. When the bed lifted, it causing the truck to tip over and crash on its side. The glowing pile half emptied out the side of the bed, the driver climbed out and came running down the steam mountain that wasn’t completely cool and I went into a panic.
My crew watched what had happened and hardily laughed at the driver running, his shoes smoking from the heat of the pile he was descending. Then they looked at me. One old boy said to me,"“Well college boy, now whatcha gonna do?"
I ran to the foreman's office as fast as I could and called my boss catching him just before he went to bed. I had to repeat three times what I was trying to tell him because I was talking so fast. Finally, he understood me and he also started to laugh.
He told me, "Get a grip boy, you gonna have a heart attack. This isn't the first time a driver tipped his load." Call Lucas (the crane operator) and tell him to come in so he can right the truck and clean out the last of the load that's in the truck. Notify pitside (where the trucks were getting their glowing waste from the furnaces) and tell them they have a truck tipped and to hold off until Lucas gets there. You got it?" Umm yea. He continued, "I'm off to bed. I'm sure you can handle anything else that might come up. See you tomorrow afternoon." But, but, but.
By 7 the next morning Lucas had cleaned out the truck bed, the truck had been towed off for repairs and all had returned to normal on the glowing piles of slag operation. Just another day in the mill.
The lesson I learned: Most everything has happened before (even if it's the first time you've seen it) and as long as you keep cool, the situation can be dealt with and managed in a calm manner. My mind was convinced it was a disaster of epic proportions! When faced with a crisis, throttle down the emotion and look for a solution. Often times the biggest danger is in your mind.
Wednesday, June 24, 2009
Tuesday, June 23, 2009
What I Learned -- From My First Department Head Job
This week the blog is going to deal with valuable first lessons I had and how important they are to growing a business as a leader.
Promotions tend to be bittersweet when you are learning the ropes. It's a thrill to get a promotion and a pay increase even though a transfer will be disruptive. After a week on my new job in a new plant I had my first meeting with the other department heads and the plant manager.
I had attended these type meetings before but every one of them is different and this one was with a plant manager known for being a hard ass. Each department manager was getting peppered with questions from the manager and every manager had a response that was very similar: the problems they were suffer were the result of what my department was feeding them. To a man they pointed the finger at me.
The plant manager reached me and asked me questions about measurements I had never heard of before at any other facility before. I figured honesty was the best policy and I told him I didn't know what the measurement was and had no idea how to get that measurement, but I was sure going to find out. Immediately, two other manager piped in about what they knew and how I should know what I was doing. The plant manager ended the meeting looking at me saying, "I hoped you were someone I could count on. I guess we will see." Welcome to the plant, new guy.
I learned that day I had no friends and was very alone. I later learned this plant manager always kept someone in his "dog house" and the other department heads only cared about it not being one of them. As far as they were concerned, I fit just fine in there. For a while that was my home until I got my feet on the ground in my new job.
Creating internal competition is only healthy if it doesn't get destructive, and it can get destructive fast. When managers are more concerned with pointing out each others mistake to avoid the leader's wrath, the positive work environment is gone for all employees.
Leaders should lead. Not pit one manager against the other; no one wins that game. If you have a new person on the team, incorporate them, and strengthen them, don't burn them.
I was told "That's just how it is in manufacturing" and to learn to deal with that. Could that be why we are closing all of our manufacturing plants in this country? That experience happened in a previous life when I was in textiles. Gee, where did that industry go? Properly invest in your employees and your investment will be returned.
Promotions tend to be bittersweet when you are learning the ropes. It's a thrill to get a promotion and a pay increase even though a transfer will be disruptive. After a week on my new job in a new plant I had my first meeting with the other department heads and the plant manager.
I had attended these type meetings before but every one of them is different and this one was with a plant manager known for being a hard ass. Each department manager was getting peppered with questions from the manager and every manager had a response that was very similar: the problems they were suffer were the result of what my department was feeding them. To a man they pointed the finger at me.
The plant manager reached me and asked me questions about measurements I had never heard of before at any other facility before. I figured honesty was the best policy and I told him I didn't know what the measurement was and had no idea how to get that measurement, but I was sure going to find out. Immediately, two other manager piped in about what they knew and how I should know what I was doing. The plant manager ended the meeting looking at me saying, "I hoped you were someone I could count on. I guess we will see." Welcome to the plant, new guy.
I learned that day I had no friends and was very alone. I later learned this plant manager always kept someone in his "dog house" and the other department heads only cared about it not being one of them. As far as they were concerned, I fit just fine in there. For a while that was my home until I got my feet on the ground in my new job.
Creating internal competition is only healthy if it doesn't get destructive, and it can get destructive fast. When managers are more concerned with pointing out each others mistake to avoid the leader's wrath, the positive work environment is gone for all employees.
Leaders should lead. Not pit one manager against the other; no one wins that game. If you have a new person on the team, incorporate them, and strengthen them, don't burn them.
I was told "That's just how it is in manufacturing" and to learn to deal with that. Could that be why we are closing all of our manufacturing plants in this country? That experience happened in a previous life when I was in textiles. Gee, where did that industry go? Properly invest in your employees and your investment will be returned.
Monday, June 22, 2009
What I learned -- From My First Boss
This week the blog is going to deal with valuable first lessons I had and how important they are to growing a business as a leader.
I had my driver's license for a month and it was time to get my first real job that wasn't delivering newspapers, cutting lawns or painting chicken coops. Those were just hard work with little income to show. My first job was as a dish washer in a family restaurant. My father told me the best employee's are those seen and not heard. I was to keep my head down work hard and that would make the best impression on my boss.
I had worked my job for three weeks and it was time I handled the business of a Friday evening dinner rush. I got word shouted back to me the waitress station was out of clean dinner plates, so I stacked about 80 dinner plates in four stacks on my cart to take down the hall way to the empty station. As I was loading the last of the plates I heard another person holler they needed the plated right now. So down the hall I went in a hurry.
I reached the end of the hall and took a sharp left turn; only the plates did'’t turn with me. The cacophony in the full dining room came to a complete silence with the sound of dozens of dinner plates crashing on the tile floor. I was now an employee who most definitely had been heard.
The sickness in my stomach was awful and my mind was trying to figure out how I was going to tell my father I had been fired from my first job. The first person I saw walk around the corner was my manager, Mr. K, as we all called him.
He walked to where I was standing and looked at the pile of broken plates on the floor. He looks me dead in the eye, and then back to the plates on the floor. I wanted to die. He then noticed two plates were still on my cart. He picked up one of the plates and held it in front of my face, and then smashed it into the pile. He looked at me and grabbed the other plate and held it in front of my face. Then smashed it into the pile.
I had no idea what the heck was going on until he spoke, "Russell how many times have I told you if you are going to do something do it all the way. Now get this mess cleaned up." And, off he walked back into the dining room.
I never heard him mention that incident again in the following couple of years I worked for him. He didn't give me grief about the money I cost him with my over exuberance to do my job. He taught me a great lesson: when an employee makes a mistake when trying to do their best, make it a teachable moment and move on.
Executives would have more loyal employees if they only responded in this manner.
I had my driver's license for a month and it was time to get my first real job that wasn't delivering newspapers, cutting lawns or painting chicken coops. Those were just hard work with little income to show. My first job was as a dish washer in a family restaurant. My father told me the best employee's are those seen and not heard. I was to keep my head down work hard and that would make the best impression on my boss.
I had worked my job for three weeks and it was time I handled the business of a Friday evening dinner rush. I got word shouted back to me the waitress station was out of clean dinner plates, so I stacked about 80 dinner plates in four stacks on my cart to take down the hall way to the empty station. As I was loading the last of the plates I heard another person holler they needed the plated right now. So down the hall I went in a hurry.
I reached the end of the hall and took a sharp left turn; only the plates did'’t turn with me. The cacophony in the full dining room came to a complete silence with the sound of dozens of dinner plates crashing on the tile floor. I was now an employee who most definitely had been heard.
The sickness in my stomach was awful and my mind was trying to figure out how I was going to tell my father I had been fired from my first job. The first person I saw walk around the corner was my manager, Mr. K, as we all called him.
He walked to where I was standing and looked at the pile of broken plates on the floor. He looks me dead in the eye, and then back to the plates on the floor. I wanted to die. He then noticed two plates were still on my cart. He picked up one of the plates and held it in front of my face, and then smashed it into the pile. He looked at me and grabbed the other plate and held it in front of my face. Then smashed it into the pile.
I had no idea what the heck was going on until he spoke, "Russell how many times have I told you if you are going to do something do it all the way. Now get this mess cleaned up." And, off he walked back into the dining room.
I never heard him mention that incident again in the following couple of years I worked for him. He didn't give me grief about the money I cost him with my over exuberance to do my job. He taught me a great lesson: when an employee makes a mistake when trying to do their best, make it a teachable moment and move on.
Executives would have more loyal employees if they only responded in this manner.
Friday, June 19, 2009
10 Walking the Edge Ideas for Kick Ass Friday
1. At lunch today if you see someone having lunch alone tell the waiter to bring you their bill. You will feel so awesome doing this!
2. At 2:15 this afternoon stand up where ever you are in the work place and holler loudly, "I love my job!" How did people react? How did that make you feel? Be an inspiration to others today.
3. Make a list of 10 reasons to trust you and send it to everybody! Then challenge them to create their own list.
4. Make a cold call to a random prospect you'd love to do business with and ask them straight up, "You know you should be doing business with us, let's forget all the posturing and get this deal done today." How did they react? How did that make you feel?
5. Plan an event over the weekend that scares you so much your ass puckered up just thinking about it. Doing karaoke sober, riding in a two-seater airplane, riding a zip line, doing a tandem jump out of an airplane: Those are what scare me!
6. Go into a Starbucks between now and Monday and ask to sit down with people you don't know and strike up a conversation with them. What did you learn? How much did it scare you to do that? Why? How did you feel when you were done?
7. Put a $10 bill on a co-workers desk with a note telling them all the stuff you appreciate about them and tell them the tenner is for them to enjoy a few beers on you after work. If you are too cheap to do this for someone who really makes a difference in your work day, you suck!
8. Write a note to your CEO telling him/her everything you appreciate about the company. They are used to only getting complaints from employees. Be sure to mention you are not sucking up, you just wanted them to hear the good stuff today.
9. Give those you work with the most a piece of paper and ask them to write on it what they wish you'd improve on. Sure it'll hurt, growth usually does.
10. This weekend stop by a softball game, a baseball game, or a swim meet, and watch kids play and compete for an hour. Can you feel the excitement? Do you remember a time in your life you were that excited? Recapture that enthusiasm in your life.
2. At 2:15 this afternoon stand up where ever you are in the work place and holler loudly, "I love my job!" How did people react? How did that make you feel? Be an inspiration to others today.
3. Make a list of 10 reasons to trust you and send it to everybody! Then challenge them to create their own list.
4. Make a cold call to a random prospect you'd love to do business with and ask them straight up, "You know you should be doing business with us, let's forget all the posturing and get this deal done today." How did they react? How did that make you feel?
5. Plan an event over the weekend that scares you so much your ass puckered up just thinking about it. Doing karaoke sober, riding in a two-seater airplane, riding a zip line, doing a tandem jump out of an airplane: Those are what scare me!
6. Go into a Starbucks between now and Monday and ask to sit down with people you don't know and strike up a conversation with them. What did you learn? How much did it scare you to do that? Why? How did you feel when you were done?
7. Put a $10 bill on a co-workers desk with a note telling them all the stuff you appreciate about them and tell them the tenner is for them to enjoy a few beers on you after work. If you are too cheap to do this for someone who really makes a difference in your work day, you suck!
8. Write a note to your CEO telling him/her everything you appreciate about the company. They are used to only getting complaints from employees. Be sure to mention you are not sucking up, you just wanted them to hear the good stuff today.
9. Give those you work with the most a piece of paper and ask them to write on it what they wish you'd improve on. Sure it'll hurt, growth usually does.
10. This weekend stop by a softball game, a baseball game, or a swim meet, and watch kids play and compete for an hour. Can you feel the excitement? Do you remember a time in your life you were that excited? Recapture that enthusiasm in your life.
Thursday, June 18, 2009
The Million Dollar Network is for Everyone
Networking used to be a local leads group meeting over coffee, or a group of executives meeting at a chamber Business After Hours event. Even when we were told about the theory of 6 degrees of separation, we tended to only network locally.
If the social media hasn't dramatically changed that for you, then you are using a buggy whip in rocket sled times. Twitter, facebook, LinkedIn and even MySpace have rewritten how networking can work, the distance it can cover and how it removes the barriers to reaching some very important people.
Twitter has given me over 5200 followers to date and a great way to learn and connect with people I would probably never have met otherwise. If I need to explain twitter then you've been asleep for a few years. If you really don't know what it is, check it out on Wikipedia. If you don't know what Wikipedia is, how did you even find this blog?
With twitter I communicate with people around the globe. Some famous, some dedicated to what they do, and some are just amazingly intelligent people willing to share their expertise. Fortunately, I've also met many great twitter people in the Charlotte area and I get to meet with them semi-regularly for lunches and after hours gatherings in addition to tweeting with them daily.
Networking for business and finding friendships along the way is a great way to build a solid network. Not to mention, anytime I find myself traveling to a city for work, chances are I will be able to meet with a twitter connection.
Facebook is also a great network opportunity. I have reconnected with old high school classmates, found a new easy way to stay connected with my speaker colleagues and yes, make new connections that are adding to my revenue streams. In fact, my facebook connections have actually provided me with a great new revenue stream I have seriously high expectations for!
If you don't have a twitter account or a facebook account, you are missing out on great, easy to use technology. It's good to build your network for so many reasons both personal and professional regardless what position you hold.
Networking has never been easier, has never been 24/7 like it is now, and never been more beneficial. You just have to take action to get involved. Join me on twitter (Growthsolutions) or on facebook (http://www.facebook.com/russelljwhite1) and let's network! I'll help you get started and show you the wonderful benefits of these great places. All you have to do is ask.
If the social media hasn't dramatically changed that for you, then you are using a buggy whip in rocket sled times. Twitter, facebook, LinkedIn and even MySpace have rewritten how networking can work, the distance it can cover and how it removes the barriers to reaching some very important people.
Twitter has given me over 5200 followers to date and a great way to learn and connect with people I would probably never have met otherwise. If I need to explain twitter then you've been asleep for a few years. If you really don't know what it is, check it out on Wikipedia. If you don't know what Wikipedia is, how did you even find this blog?
With twitter I communicate with people around the globe. Some famous, some dedicated to what they do, and some are just amazingly intelligent people willing to share their expertise. Fortunately, I've also met many great twitter people in the Charlotte area and I get to meet with them semi-regularly for lunches and after hours gatherings in addition to tweeting with them daily.
Networking for business and finding friendships along the way is a great way to build a solid network. Not to mention, anytime I find myself traveling to a city for work, chances are I will be able to meet with a twitter connection.
Facebook is also a great network opportunity. I have reconnected with old high school classmates, found a new easy way to stay connected with my speaker colleagues and yes, make new connections that are adding to my revenue streams. In fact, my facebook connections have actually provided me with a great new revenue stream I have seriously high expectations for!
If you don't have a twitter account or a facebook account, you are missing out on great, easy to use technology. It's good to build your network for so many reasons both personal and professional regardless what position you hold.
Networking has never been easier, has never been 24/7 like it is now, and never been more beneficial. You just have to take action to get involved. Join me on twitter (Growthsolutions) or on facebook (http://www.facebook.com/russelljwhite1) and let's network! I'll help you get started and show you the wonderful benefits of these great places. All you have to do is ask.
Wednesday, June 17, 2009
A Compelling Argument to Get What You Want
Sitting at a Starbucks on a Saturday morning with the Cherry Park gang after a 4 mile sweatfest, a friend's daughter was begging her mom for a cell phone. The same old request got the same old answer from mom: No.
I told her she needed to create a compelling argument to convince her mom of why she needs a cell phone. That concept was lost on the 14 year old. I find that concept is also lost on many people in the workforce.
Employees want more from their employers. Employers want more from their employees. Salespeople want to take customers from their competitors. How do we make this happen? Begging? Whining? Wishing?
Employees want more from their employers
Because the economy is down people are getting less training, attending fewer conferences and expecting to perform more work for the same pay. It is the world we are living in. What if you wanted to attend a conference you get great value out of, but because of budget cuts fewer people get to go this year. Some people just accept they can't go. Others whine about losing the opportunity. What's your compelling argument? What piece of information could you present to your boss in the appropriate manner to convince him or her that you benefit and the company would benefit for you being at that conference?
Don't give up. Create the compelling information where you get to go to your conference. How important is it to you? Would you pay for the room? Or would you cover the cost of the flight? When I mentioned these ideas to one person whining about not getting to go to a conference he said he always got huge benefit from, he shot back, "I'm not paying for anything. If the company won't pay my way, screw'em!" I'm guessing he didn't see as great of personal value in that conference as he was suggesting.
Ask yourself how bad do you want it? If you want it bad enough you will find the compelling argument. don't fall into the trap of apathy, because you will never get what you are looking for that way.
Employers want more from employees
British Airways has asked employees to work a month without pay because the airline is in a desperate financial situation. The cynical employee might say, "It's not my fault the company is in this situation, it's not my job to help it out." Other employees might be willing to offer to help if the company made a compelling argument besides, "We are about to go under."
Once again, create the compelling argument that convinces employees this is what is best for them, the airline and the passengers. I believe unless management has totally ruined their working relationship with the employees, most people want to be helpful. But the executives need to think about their compelling argument to convince people to work a month without pay.
Taking customers from competitors
Unless a competitor totally blew an account, business customers will stay with who they are currently using most of the time. So sales people either play garbage men, picking up the accounts that have been tossed away, or they get progressive and try to be in control of their own destiny by creating a compelling argument to convince the customer they would be better off jumping ship to join you.
Today, people are savvy to spin information and jaded to big fancy pronouncements; in fact, those things will keep customers from coming with you in today's market place.
What is the compelling argument your customers need to hear so they see no other option than to work with you? Remember, the compelling argument says less about you and more about the benefits to the customer. Bashing the competition isn't a compelling argument, but talking about the overwhelming improvement in the customer's situation when they work with you is.
Spend the time creating compelling arguments to get what you are after and you will be surprised at how many times you are given what you want, willingly.
I told her she needed to create a compelling argument to convince her mom of why she needs a cell phone. That concept was lost on the 14 year old. I find that concept is also lost on many people in the workforce.
Employees want more from their employers. Employers want more from their employees. Salespeople want to take customers from their competitors. How do we make this happen? Begging? Whining? Wishing?
Employees want more from their employers
Because the economy is down people are getting less training, attending fewer conferences and expecting to perform more work for the same pay. It is the world we are living in. What if you wanted to attend a conference you get great value out of, but because of budget cuts fewer people get to go this year. Some people just accept they can't go. Others whine about losing the opportunity. What's your compelling argument? What piece of information could you present to your boss in the appropriate manner to convince him or her that you benefit and the company would benefit for you being at that conference?
Don't give up. Create the compelling information where you get to go to your conference. How important is it to you? Would you pay for the room? Or would you cover the cost of the flight? When I mentioned these ideas to one person whining about not getting to go to a conference he said he always got huge benefit from, he shot back, "I'm not paying for anything. If the company won't pay my way, screw'em!" I'm guessing he didn't see as great of personal value in that conference as he was suggesting.
Ask yourself how bad do you want it? If you want it bad enough you will find the compelling argument. don't fall into the trap of apathy, because you will never get what you are looking for that way.
Employers want more from employees
British Airways has asked employees to work a month without pay because the airline is in a desperate financial situation. The cynical employee might say, "It's not my fault the company is in this situation, it's not my job to help it out." Other employees might be willing to offer to help if the company made a compelling argument besides, "We are about to go under."
Once again, create the compelling argument that convinces employees this is what is best for them, the airline and the passengers. I believe unless management has totally ruined their working relationship with the employees, most people want to be helpful. But the executives need to think about their compelling argument to convince people to work a month without pay.
Taking customers from competitors
Unless a competitor totally blew an account, business customers will stay with who they are currently using most of the time. So sales people either play garbage men, picking up the accounts that have been tossed away, or they get progressive and try to be in control of their own destiny by creating a compelling argument to convince the customer they would be better off jumping ship to join you.
Today, people are savvy to spin information and jaded to big fancy pronouncements; in fact, those things will keep customers from coming with you in today's market place.
What is the compelling argument your customers need to hear so they see no other option than to work with you? Remember, the compelling argument says less about you and more about the benefits to the customer. Bashing the competition isn't a compelling argument, but talking about the overwhelming improvement in the customer's situation when they work with you is.
Spend the time creating compelling arguments to get what you are after and you will be surprised at how many times you are given what you want, willingly.
Tuesday, June 16, 2009
I Can Do That
There is a big difference between the "I can do that" of desperation and the "I can do that" of confidence.
A client hired an employee who collected two paychecks then quit, because he was no longer hungry -- for the moment anyhow. I worked beside a steelworker who committed to doing a task he had no clue how to tackle -- tens of thousands of dollars later to repair the damage he caused, he still didn't know what exactly went wrong.
I watched a local company that agreed to a low bid in order to steal the business away from a competitor although they had no idea how to do the process, didn't have the right equipment, and created a public black eye for the group that hired them as well as their own reputation.
Why do people commit to "I can do that" out of desperation?
The desperate version of "I can do that" comes from:
• An out of work person just looking for a pay check just to pay a bill.
• A company trying to grab any dollar in any field they think they can to make a buck.
• An employee wanting attention from his/her boss just to try to get ahead.
• A child trying to prove he is older then his friends give him credit for.
• An adult trying to prove he is younger than his friends give him credit for.
If you don't have a good radar to detect the desperate version of "I can do that" you can lose customers, have accidents in your work place and lose millions of dollars in the processing of trying to figure out what went wrong.
A lack of proper training can actually create a variation of this culture called "You can do that" with the same disastrous results.
The "I can do that" based in confidence is the one you work to identify and develop. Once the raw talent is there, the knowledge is there supported by confidence of correct repetition, you will find the right version of "I can do that." Its why pilot log thousands of hours before getting in the left seat in larger airplanes. Its why doctors observe and log hours before doing the delicate surgeries.
In our haste to get things done in our fast-paced business environment we are quick to accept most anyone's response of "I can do that" because we think it makes things easier for us.
A friend of mine told me he could cut down a tree for me, and it ripped out power lines. After hours of repair work, the second tree he cut did the same thing to the same power lines. I'd say he couldn't do that no matter how many times he protested "that never happened before." It surely didn't make things easier for me either.
Take your time the next opportunity you delegate a task or hire someone to do a task to make sure they know what they are doing when they tell you "I can do that."
A client hired an employee who collected two paychecks then quit, because he was no longer hungry -- for the moment anyhow. I worked beside a steelworker who committed to doing a task he had no clue how to tackle -- tens of thousands of dollars later to repair the damage he caused, he still didn't know what exactly went wrong.
I watched a local company that agreed to a low bid in order to steal the business away from a competitor although they had no idea how to do the process, didn't have the right equipment, and created a public black eye for the group that hired them as well as their own reputation.
Why do people commit to "I can do that" out of desperation?
The desperate version of "I can do that" comes from:
• An out of work person just looking for a pay check just to pay a bill.
• A company trying to grab any dollar in any field they think they can to make a buck.
• An employee wanting attention from his/her boss just to try to get ahead.
• A child trying to prove he is older then his friends give him credit for.
• An adult trying to prove he is younger than his friends give him credit for.
If you don't have a good radar to detect the desperate version of "I can do that" you can lose customers, have accidents in your work place and lose millions of dollars in the processing of trying to figure out what went wrong.
A lack of proper training can actually create a variation of this culture called "You can do that" with the same disastrous results.
The "I can do that" based in confidence is the one you work to identify and develop. Once the raw talent is there, the knowledge is there supported by confidence of correct repetition, you will find the right version of "I can do that." Its why pilot log thousands of hours before getting in the left seat in larger airplanes. Its why doctors observe and log hours before doing the delicate surgeries.
In our haste to get things done in our fast-paced business environment we are quick to accept most anyone's response of "I can do that" because we think it makes things easier for us.
A friend of mine told me he could cut down a tree for me, and it ripped out power lines. After hours of repair work, the second tree he cut did the same thing to the same power lines. I'd say he couldn't do that no matter how many times he protested "that never happened before." It surely didn't make things easier for me either.
Take your time the next opportunity you delegate a task or hire someone to do a task to make sure they know what they are doing when they tell you "I can do that."
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