1. When someone asks for help, don't send them a link or an email, talk with them on the phone or if possible in person. Keep the human contact.
2. Contact new customers, clients or members within 24 hours of using your product or service and follow up. You will see if you are good enough or not to retain that newbie.
3. Anytime you send out a customer order include some kind of "extra." The surprise prize is always the first thing someone looks for once they know they are there.
4. A Great White shark is relentless. When you look for going the extra mile frequently enough it becomes a habit, mindset and business culture. Be relentless.
5. If you were tired, hungry, thirsty and ready to give up but you saw relief one mile ahead would you give up? We can't always see one mile ahead, so assume relief is within one more mile and don't give up.
6. Contracts are most often won by those who want it more. Give extra hustle to close that deal.
7. If at all possible the answer to any customer change request is -- Yes.
8. Encourage others to give one more ounce of effort. It's that last push that makes all the difference.
9. When was the last time you totally out-thought the competition? Make today one of those days.
10. When was the last time you out-hustled everyone else until you were the last one standing? The last one standing always does what it takes, including the extra mile.
Posts
